Question 1

What is Episoden?

Accepted Answer

Episoden is a global platform that makes practicing English fun and easy. Through 1:1 video conversations with people from around the world, you can improve your speaking skills, build confidence, and enjoy meaningful cultural exchange. Each 7-minute session gives you a fresh topic and a new partner, so every conversation feels exciting and different.

Question 2

Is Episoden free to use?

Accepted Answer

Yes! All of Episoden’s services are currently free. You can join anytime without cost and enjoy English conversations with partners from around the world while experiencing cultural exchange.

Question 3

How does Episoden make money?

Accepted Answer

Episoden is currently free and does not make any revenue. And don’t worry—the core service will always remain free to use.

In the future, we may add a premium membership, similar to YouTube, with extra features. But everyone will still be able to enjoy conversations on Episoden just as they do now.

So you can count on Episoden being free for life, and always offering a fun and welcoming space to connect with others.

Question 4

How is Episoden different from other English learning services?

Accepted Answer

Episoden isn’t like a typical service with one-way lessons or tutor-led classes. Instead, the moment you log in, you’re matched with someone from around the world for a 7-minute, real-time 1:1 conversation.

It’s more than just studying English—you get to share cultures, practice in a natural flow, and even make friends by adding partners as Buddies. This way, you learn to speak more comfortably and build real confidence in your English.

Every user goes through an interview before joining, so you can feel safe while practicing. And speaking regularly is also a great way to prepare for language tests.

In short, Episoden isn’t just about lessons. It’s a place to have real conversations, gain confidence, and make global friends—all at once.

Question 5

How does Episoden make sure conversations are safe and trustworthy?

Accepted Answer

Episoden is designed to provide a secure and reliable global space for English conversations. All users register with their real names, and every session is conducted face-to-face, which helps foster trust.

Before taking part, every user must complete a Welcome Session. This process ensures that only those with at least an intermediate level of English and verified basic information can join conversations.

In addition, our team actively monitors the platform 24/7 to maintain both quality and safety. With these measures in place, you can feel assured that Episoden offers a safe and trustworthy environment for meaningful conversations.

Question 6

How do I use Episoden?

Accepted Answer

Find the answer at /faq/1-6

Question 7

What are tickets? How can I get them?

Accepted Answer

Find the answer at /faq/1-7

Question 8

What is Prime Membership?

Accepted Answer

Prime Membership is a special status awarded to the most active and positively rated users on Episoden. Prime members receive unlimited session tickets along with two conversation extensions per session.

This status is not granted simply by attending many sessions. It is reserved for users who participate consistently, earn positive feedback, and engage with their partners in a respectful manner. A high completion rate—without intentional early exits—is also an important factor. In short, Prime Membership is given to those who meet Episoden’s standards for responsible and genuine participation.

With Prime Membership, you can go beyond simple practice—enjoy longer, more meaningful conversations and create lasting connections with partners around the world.

Question 9

I want to talk longer than 7 minutes. How can I do that?

Accepted Answer

With a Prime Membership, you can use the “Talk Once More” feature. Before your 7-minute session ends, send a “Talk Once More” request to continue your conversation. You can extend up to 2 consecutive sessions with the same partner.

Episoden also hosts a Prime Party every Wednesday, where all users can enjoy Prime Membership benefits for one day. If you’re not a Prime Member yet, try the benefits every Wednesday!

If you’re talking with a Buddy, you can use “Talk Once More” up to 6 times, even without Prime Membership.

Question 10

What is the Private Lounge?

Accepted Answer

The Private Lounge is a feature that lets you have a 1:1 conversation with a friend who is not yet an Episoden user. There is no time limit for these conversations.

If your invited friend signs up for Episoden after using the Private Lounge, the two of you will automatically become Buddies. You will also receive a Prime Membership as a reward.

Question 11

Why are some conversations shorter than 7 minutes?

Accepted Answer

If your 1:1 conversation is shorter than 7 minutes, it means you were in a Waiting Room conversation, not a regular 7-minute session.

The Waiting Room is a chat space for users waiting for the next session. If you click “Join” in the middle of a 7-minute session, you’ll be placed in the Waiting Room to talk with other users who are also waiting. When the next session begins, you’ll be automatically connected to the full 7-minute conversation.

Question 12

What is the room where several users talk with one person?

Accepted Answer

That is the Host Room, where one Episoden host meets with multiple users.

The Host Room comes before the Waiting Room. It’s a space where the Episoden host gives guidance on how to use the service and helps users get ready for their sessions through light conversation.

Question 13

Is Episoden only for 1:1 conversations? Can I join group chats?

Accepted Answer

For now, conversations on Episoden are only 1:1—both in the 7-minute sessions and in the Waiting Room. The only exception is the Host Room, where several users are present together, but interaction is only with the host.

Currently we only offer 1:1 conversations, but we do plan to add group chat features in the future.

Question 14

Are the people I talk to tutors or teachers?

Accepted Answer

No. The people you meet on Episoden are not tutors or teachers, but other users from around the world who also want to practice English. Episoden is a platform for practicing English through real conversations, sharing experiences, and exchanging cultures.

Question 15

Do I need to complete assignments or readings before joining a session?

Accepted Answer

No. Episoden requires no complicated preparation. You can join anytime without assignments or readings, and start speaking English face-to-face with people from around the world. Focus less on homework and more on real conversations to naturally improve your English skills.

Question 16

Do I have to use the suggested topics during a conversation?

Accepted Answer

No. You are free to use the suggested questions or have an open conversation. They’re simply there to help the conversation flow if you need them.

Question 17

What should I do if I need to leave during a conversation?

Accepted Answer

For a smooth experience, leaving in the middle of a session is not allowed. Instead, you can use the Reserve an Exit button at the bottom of the screen. This way, you’ll finish your current conversation and then return to the main page without being connected to the next session.

If you really need to leave before the session ends, please let your partner know. At Episoden, we value respect and want every 7-minute conversation to be enjoyable for both sides.

Question 18

What features are available on the Episoden conversation screen?

Accepted Answer

Find the answer at /faq/1-18

Question 19

What are the items in the Achievement section?

Accepted Answer

Find the answer at /faq/1-19

Question 20

What is the Memo feature? Can my partner see what I write?

Accepted Answer

With the Memo feature, you can add notes about your partner in the Match History on My Page after a session ends. This helps you remember them next time.

Your partner cannot see your notes. The memo will only appear on your own screen the next time you are matched with that partner.

Question 21

Can I see the chat after a session ends?

Accepted Answer

No. Once the session ends, the chat messages cannot be viewed.

Question 22

I’m a beginner in English speaking. Can I still join Episoden?

Accepted Answer

Episoden is designed for users with at least an intermediate level of English—enough to handle basic communication and express yourself on everyday topics in 1:1 conversations.

During the Welcome Session at sign-up, if basic communication proves too difficult, access may be restricted. In that case, we recommend practicing a bit more and then trying again once you feel more comfortable.

Question 23

Do I have to complete the survey after each 7-minute session?

Accepted Answer

We strongly recommend it. Your survey answers help improve matching by reflecting your English level and whether you’d like to meet a partner again.
Here’s why it matters:
Better matching: Survey responses are considered by both our AI system and user choices. For example, your answer about English level is linked to your Match Settings (“How fluent in English do you expect from your partner?”), which increases the chance of meeting someone at the level you prefer.
Re-matching partners: The “Want to meet him/her again?” question directly affects future matches. Choosing “Yes” makes it more likely you’ll meet them again, while “No, avoid as possible” ensures you won’t be matched with them in sessions or the Waiting Room.
Ticket benefits: Skipping surveys repeatedly may result in fewer ticket rewards.

Question 24

Can Episoden really help improve my English speaking skills? How can I improve without lessons?

Accepted Answer

Yes. Episoden helps you learn by using English, not just by studying. If you only study and never speak, it is hard to improve. Many people know the words in their head but cannot say them easily.

With Episoden, you can join 1:1 video conversations with people from around the world every day. This regular practice builds confidence—and confidence is the key to speaking better.

We hear from many users that their English improves quickly when they use Episoden for at least one hour every day.

Question 25

I was rejected in the Welcome Session. What should I do?

Accepted Answer

Don’t worry. If this happens, you’ll be told the reason. Take the feedback, make improvements, and try again. This will help you enjoy smoother and more enjoyable conversations. Episoden is always happy to welcome you back.

Question 26

I’m under 16. Can I use Episoden?

Accepted Answer

Episoden is for users who are 16 or older. This rule helps keep conversations smooth and the environment safe. If you’re under 16, you’ll be able to join once you turn 16.

Question 27

Can I apply to become a host on Episoden?

Accepted Answer

Find the answer at /faq/1-27

Question 28

Can I meet the same person again, like someone I’m talking to now or someone I talked to before?

Accepted Answer

Episoden is built to help you meet people from all over the world, so you can’t pick a specific partner to talk to. But if you respond to the surveys carefully and join regularly around the same time, you’ll have a better chance of meeting the same partner again. Many users often reconnect this way.

Also, once you’ve met someone 3 times or more, you can send them a Buddy request. If they become your Buddy, you’ll be able to start a conversation with them anytime they’re online.

Question 29

Can I choose my matching partner?

Accepted Answer

No, you can’t pick a specific partner yourself. But after each session, you’ll fill out a short survey, and your answers help our AI match you with partners who are a better fit.

You can also set your preferences in My Page → Match Settings, such as meeting users from the same country, choosing your partner’s English level, or deciding if you’d like to meet new users.

No matter who you’re matched with, please approach every conversation with respect. The feedback your partner gives you also plays a role in your future matches.

Episoden’s AI takes many factors into account to create the best possible matches, giving you the chance to connect 1:1 with people from different backgrounds, nationalities, and English levels.

Question 30

Can I choose to meet only partners from certain countries or genders?

Accepted Answer

No. In Episoden, you can’t pick partners by country or gender. The goal is to practice English and enjoy cultural exchange by meeting people from many different backgrounds.

But in your Match Settings, you can adjust things like meeting people from your own country, meeting partners who are more fluent, or being matched with new users.

Question 31

If I add someone to “Never meet again,” will I never be matched with them?

Accepted Answer

Correct. You will not be matched with them again anywhere in the service—whether in 7-minute sessions, waiting rooms, or host rooms.

Question 32

What is a Buddy?

Accepted Answer

Find the answer at /faq/3-1

Question 33

Can someone decline my Buddy request?

Accepted Answer

Find the answer at /faq/3-2

Question 34

Can I unbuddy someone who is already my Buddy?

Accepted Answer

Yes. Go to My Page → Buddies, then click the three-dot menu in the top right corner of your Buddy’s section. From there, you’ll see the option to unbuddy.

Question 35

Will my buddy be notified if I unbuddy them?

Accepted Answer

No. Your buddy won’t be notified, and they won’t know that you’ve unbuddied them. Once you unbuddy, you will no longer be matched with that person in 7-minute sessions, the Waiting Room, or the Host Room.

Question 36

How can I get more Buddy slots?

Accepted Answer

Episoden gives you 3 Buddy slots to start with. You can earn more by joining sessions or inviting friends. Active users who get good ratings from their partners may also receive extra Buddy slots as a reward.

Question 37

What is Talk Together?

Accepted Answer

In regular sessions, you’re matched randomly with a new partner for 7 minutes each time.

With Talk Together, you can send a request to someone who’s already your Buddy whenever they’re online. If they accept, you’ll be paired with them in the next session. You can also extend the session together—up to 6 times—for a longer and deeper conversation.

Question 38

What is Tribe 12?

Accepted Answer

Tribe 12 is a system that groups Episoden users based on their active hours.
          The 24-hour day is divided into 12 Tribes, each Tribe represents a 2-hour time period. 
          When you join Episoden during your Tribe time, you are more likely to be matched with users who are active at the same time as you. 
          This makes it easier to keep conversations going and increases your chances of meeting familiar partners or buddies.

Question 39

What benefits do I get when I’m assigned to a Tribe?

Accepted Answer

During your Tribe time, you receive special benefits to help you enjoy more conversations:

2 White Tickets per day: Use Episoden during your Tribe time to receive 2 White Tickets every day.
Longer conversation time: If you meet someone from the same Tribe during your Tribe time, you can talk for up to 15 minutes in a single session.
Benefit for Prime users (1 TOM): If you are a Prime user and meet a Tribe member during your Tribe time, you can use 1 additional TOM

Question 40

Can I change my Tribe once it’s set?

Accepted Answer

Yes. You can change your Tribe once a month if the conditions are met.
          If your active hours have changed, you can update your Tribe on My Page when the change period is open.
          If the change option is not available, the button will not appear.
          You can check the next available change time on My Page.

Question 41

I can’t see my Tribe. Is this an error?

Accepted Answer

No, this is not an error. 
          Your Tribe is automatically assigned after you have completed at least 36 random conversation sessions (7 minutes each).
          If you are new to Episoden, your Tribe may not appear yet.
          Once you complete more sessions, your Tribe will be displayed.

Question 42

I forgot my account password. What should I do?

Accepted Answer

On the login screen, click “Forgot password” and a temporary password will be sent to the email you used to sign up. The email may take a few minutes to arrive.

Once you log in with the temporary password, you can set a new one by going to My Page → Profile → Profiles & Match settings → Account.

Question 43

I can’t log in. What should I do?

Accepted Answer

First, make sure you’re using the email you signed up with.

If your password isn’t working, click “Forgot password” to receive a temporary one, log in, and then reset your password.

If you still can’t log in for any other reason, please contact us through Channel Talk for help. (See Channel Talk FAQ)

Question 44

How can I change my full name, nationality (I was born in), or date of birth?

Accepted Answer

These details can’t be edited directly by users. If you need to update them, please contact us through Channel Talk. (See Channel Talk FAQ)

Question 45

Can I share my account with a friend?

Accepted Answer

No. Your Episoden account is for you only and cannot be shared with others. Sharing accounts can affect security and the safe use of our community, so all users need to join with their own account.

Question 46

Can I create more than one account?

Accepted Answer

No. Each person can only have one Episoden account. This helps us keep the community safe and trustworthy.

If you already have more than one account, please keep only one and delete the others. If you run into any issues deleting an account, contact us through Channel Talk. (See Channel Talk FAQ)

Question 47

Can I delete my account and create a new one?

Accepted Answer

Yes, you can, but we don’t recommend it. Episoden allows only one account per person, and replacing your account may take some time. If you do need to create a new account, please be sure to use your real name.

Question 48

My internet is unstable. What can I do?

Accepted Answer

Find the answer at /faq/6-1

Question 49

Can I use Episoden on my smartphone?

Accepted Answer

Find the answer at /faq/6-2

Question 50

Can I use Episoden while on the move?

Accepted Answer

No. To enjoy good conversations, you’ll need to stay in one place. Make sure your screen is steady (put your phone down if you’re on mobile) and join from a quiet spot without background noise. At Episoden, we want every conversation to be a space where participants focus on each other.

Question 51

Do I have to keep my camera on?

Accepted Answer

Yes, you need to keep your camera on. Episoden is a 1:1 service where you practice English face-to-face with your partner, so your face should be clearly visible. If your camera is off or your face is hidden, it may disrupt the conversation, and in some cases your access to the service could be restricted.

Question 52

My partner can’t hear my voice. What should I do?

Accepted Answer

Find the answer at /faq/6-5

Question 53

Can I join a session with a friend (multiple people on one screen)?

Accepted Answer

No. All Episoden sessions are designed for 1:1 conversations. Having more than one person on the same screen isn’t allowed. Joining with multiple people on one screen may result in restrictions on your account.

Question 54

I have an issue. Where can I get help?

Accepted Answer

Find the answer at /faq/6-7

Question 55

I’d like to contact the Episoden support team. What’s the phone number?

Accepted Answer

We don’t offer phone support. If you’d like to reach us, please contact us through Channel Talk or send us an email to support@episoden.com